Frequently Asked Questions
How Do I Know You're Legitimate?
Check out our interactions with customers on Facebook, or take a look at one of the brands that we carry's store locator:Still unsure? Give us a call at 913-705-0001 and talk to the owners, Jessica or Justin Parr. We've been a part of this business for around eight years, and my mother owned it for the decade prior as Fragrances & More.
How long will it take to get my order?
We only have products for sale that we have on hand, in stock, and ready to ship. Orders ship within one business day via Standard Shipping and take one to three business days to arrive. UPS Second or Next Day deliveries coincide with those delivery times from UPS. International orders generally take five to ten business days to arrive.
Where Do You Ship From?
We ship out of De Kalb, Missouri
What is your return policy?
We offer hassle-free, any reason returns thirty days from the date of the order. The full return policy is also found on the Returns and Shipping Page.
Where do you get your products?
Directly from the manufacturer or their North American distributor. Many of the brands we carry are imported from outside of the United States, but we never sell anything that we do not have in stock and ready to ship.
I have multiple coupon/promo codes; can I use them all?
Only one coupon code is valid per order. The checkout system will only keep the last code that you entered, so be sure to use your best code at that time.
I have other questions, how can I talk to someone?
Email is always the preferred, and quickest way: support@oakmanorfragrances.com
Alternatively, you can call us at 913-705-0001. Please leave a voicemail with your name, number, and reason for calling (so we can address it if we need to leave you a voicemail).