Order and Shipping FAQ

Are you an authorized retailer?

We are an authorized retailer for all brands that we carry at Oak Manor Fragrances. We work directly with the brands or their distribution agent for the United States. All products are 100% authentic and brand new.

How long will it take to get my order?

We only have products for sale that we have on hand, in stock, and ready to ship. Orders ship within one business day via Standard Shipping and take two to four business days to arrive. UPS Second or Next Day deliveries coincide with those delivery times from UPS. International orders generally take five to ten business days to arrive.

We strive to provide quick shipping, and most orders will leave here within one business day. Orders received before 1:30 PM Central time Mon-Fri will ship that same day.

Where Do You Ship From?

We ship out of De Kalb, Missouri.

Will I Owe Tariffs or Duties on My Order?

On any delivery areas in the United States, you will not owe anything. As the importer of the goods we sell, we have already paid any applicable taxes or import fees.

If you are having an order delivered in another country, including Canada, you may have to pay import taxes or fees associated with your country of delivery. In that event, the shipping carrier may contact you for that payment to complete the import into your destination country.

What is your return policy?

We offer hassle-free, any reason returns thirty days from the date of the order. The full return policy is also found on the Returns and Shipping Page.

Where do you get your products?

Directly from the manufacturer or their North American distributor. Many of the brands we carry are imported from outside of the United States, but we never sell anything that we do not have in stock and ready to ship.

I have multiple coupon/promo codes; can I use them all?

Only one coupon code is valid per order. The checkout system will only keep the last code that you entered, so be sure to use your best code at that time.

I have other questions, how can I talk to someone?

Email is always the preferred, and quickest way: support@oakmanorfragrances.com

Alternatively, you can call us at 913-705-0001. Please leave a voicemail with your name, number, and reason for calling (so we can address it if we need to leave you a voicemail).

Customer Reviews

Over the Moon

Beautifully crafted, perfect gift. Fast shipping, well packaged, too

T.S.Pink soap rocks

Love this soap. Keeps my skin from peeling and cracking.

I bought the soap for my granddaughter for Christmas. I haven’t given it to her yet but I’m sure she’s gonna love it. I was able to smell it without unwrapping it. It has a very pleasant smell. I’m well pleased with it and sure she will love it.

Happy

Blue Heaven Moonstone is a beautiful soap with a heavenly scent, very refreshing as you use it on your skin because a little goes a long way. We have not used any other soap since discovering the rock soaps. Give it a try I think you will truly love it.

Heaven Moonstone

I haven't used this soap yet but all the the soaprocks so far I have loved.

These are great soaps, the shapes are some times awkward, but they have the best feel.

Gorgeous!

My friend recommended Oak Manor products, and I ordered two different rock soaps. They arrived in a timely manor, were packaged carefully to protect their soft surfaces, and they are GORGEOUS-richly colored with nice fragrances! They are as described on the website, and I am proud to give them as gifts. More importantly, I have discovered a high quality source for more goodies in the future!

love the opalescent reflections

this is a really pretty soap.

Gorgeous Soap Rock crystals We are obsessed with them all♥️

Best gifts ever🥰

Fantastic Service

Received my order on time and without any delays, I felt lucky to get it quickly in the mail. The product arrived with no dents or issues. And I love my choices of soap. Looks just like the picture. Thank you.

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T.S. Pink SoapRocks 6 oz Blue Heaven Moonstone

T.S. Pink SoapRocks

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